Repairs
Current waiting times 10/27/25:
- Setups: while you wait (call ahead), or leave as desired for a few days
- Fretwork: level/dress frets + setup, while you wait (call ahead) or a week-plus
- Crack repairs: some can be done while waiting, others need time
- Refret: two weeks minimum, three-to-four likely, determine at dropoff
- Neck resets and associated: hope for 3-6 months, assume for 6-12
- Rush repairs: if you are gigging and need it done desperately, we will try!
- Out of state repairs (ship home): we are not accepting new OOS repairs
Repair Information
Yes, we certainly do repair work for customers... so please get in touch if you feel like having us work on something so we can get it "in line" for you! We can often do "light work" while you wait. Just schedule a visit.
Our strong suit is that we're very familiar with older (1800s-1970s) instruments (as well as downright obscure ones) and will have insights as far as setup, stringing, and repair processes to suit those guys best. I (Jake) also play almost everything I work on so I understand what each critter needs. We can work on anything fretted and do a lot of local general setup and repair of modern acoustic and electric instruments as well. While we work on bowed instruments (and I, Jake, have for many years), it is not our main line of work, and so we now have Manny Flaherty specializing in bowed instruments with us here at the shop and he's doing an incredibly good job and is ready for as much work as can be thrown at him.
So? Will you take my repair on? For local customers, please drop by the shop during store hours (click here for those) for us to take a look at your instrument and give you a ballpark estimate on the cost of repair.
For non-local customers... unfortunately as-of 10/27/25, we are not accepting new shipped-in/shipped-out repairs except from grandfathered-in customers. If you have something very specific, strange, or odd that another shop would have trouble doing, please get in touch. If we can get to a point where we are catching-up on long-term repairs and have the space, we will begin accepting shipped repairs again.
So? How much does this stuff cost? Basic repair rates vary depending on instrument types and time associated. We charge "per job" and not hourly rates. We will not do "partial" repair jobs if the end result is an instrument that plays poorly. We do, however, tend to do "what an instrument needs to play well" rather than heaping on all sorts of extra, unnecessary work. We try to keep everything as affordable as possible and often throw in a lot of free time if I'm working on difficult patients.
For non-local customers... unfortunately as-of 10/27/25, we are not accepting new shipped-in/shipped-out repairs except from grandfathered-in customers. If you have something very specific, strange, or odd that another shop would have trouble doing, please get in touch. If we can get to a point where we are catching-up on long-term repairs and have the space, we will begin accepting shipped repairs again.
So? How much does this stuff cost? Basic repair rates vary depending on instrument types and time associated. We charge "per job" and not hourly rates. We will not do "partial" repair jobs if the end result is an instrument that plays poorly. We do, however, tend to do "what an instrument needs to play well" rather than heaping on all sorts of extra, unnecessary work. We try to keep everything as affordable as possible and often throw in a lot of free time if I'm working on difficult patients.
General Costs
FRET LEVEL AND DRESS: $40-80, sometimes setup included. If your frets are worn or not seated properly, proper playability is more or less impossible. I do a level and dress on every old instrument I work on for resale because it is so necessary to an instrument's playability. The lower-end of the pricing is for instruments like ukes with minor needs while the higher end would be for instruments like guitars or banjos with troublesome fret seating. Average cost in time for this job on guitars is between $40-60.
NEW NUT: $10-30, generally -- bone nut standard with ebony or rosewood as alternate options -- materials included. Odd materials at cost plus time.
NEW GUITAR SADDLE: $20-50 depending on what else needs done at the bridge. Bone is standard while ebony or rosewood are options. Odd materials at cost plus time.
NEW FLOATING BRIDGE: $20-60, for mandolin, guitar, or other similar instruments -- bone or rosewood standard, ebony an option. Lower end prices are for standard parts that are fitted while higher-end prices are for custom-cut or fancier parts plus fitting costs. It's all about the time. The materials are usually very cheap.
BRIDGE REGLUE: Ukuleles $20-30, guitars $30-60 depending on what else needs doing in the bridge area at the same time. If I have to reshape the bridge for proper action or saddle fit expect the cost to be a little higher.
NEW BRIDGE: Whatever the cost of the part is, unless a custom bridge is needed. In that case I charge for the time making it as the material cost is low, generally, unless something fancy is requested. This is usually around $30-60.
BRIDGE SEATING/FLOATING BRIDGE WORK: For mandolins and other floating-bridge instruments (archtop guitars) properly-fitted bridges are a must. Depending on what's necessary -- fitting or reshaping of an existing bridge, crafting an entirely new bridge from scratch, or fitting a new bridge that's a standard replacement part -- the cost will go up or down. Usually this is in the $20-30 range.
REFRET JOB: This is totally scaled to what the instrument needs but generally refrets on guitars run in the $140-200 range depending on what they need. Old ukuleles (12-fret) would be an exception. On older instruments replacing frets can be very time-consuming if the board itself is dried-out or prone to chipping since much cosmetic touchup work may be necessary. If a customer can live with original frets that function but are slightly lower I generally suggest fret leveling and dressing over an entire refret. That said, refrets feel wonderful once they're done.
ELECTRIC/PICKUP WORK: This work is time-based rather than job-based because figuring out what's going wrong "under the hood" or customizing for a certain customer preference can be quick or very lengthy depending on how an instrument is built or wired and also how much "modding" has been done to an instrument in the past. Parts costs will apply if anything needs replacing but I try to keep good-quality but affordable parts on hand. Simple things (pickup swap-outs, resoldering bad jacks, etc.) can be in the $10-30 range. Keep in mind that it's often more expensive (time-wise) for me to save inferior components on import guitars than it is to freshly wire new ones when customizing wiring.
ACOUSTIC PICKUP INSTALL: For K&K-style piezo sensor (not undersaddle) pickups, cost of the pickup + $10-30. For undersaddle or more complicated pickups with preamps and all the bells and whistles, expect more labor for the fuss of it all.
NECK RESETS: This varies entirely from instrument to instrument, so you'll have to ask for a quote when I see the instrument. Some instruments simply need the neck pulled and reglued with shim-ups and that can be around an hour's work ($60-100 or so), while others need the full steam-out, reshape, and reset which can run from $200-400 depending on the job and its associated repairs. There are also plenty of cheaper instruments with terrible neck joints (lower-end Harmony, Kay, Regal, Yamahas, etc. from any era) that can be done on the cheap (with just-as-functional repairs) to keep them going and secure -- with the job on the affordable side.
CRACK REPAIRS & SEAM REGLUES: This can be quite inexpensive or (if badly damaged) quite a task. Simple hairline top crack cleating is not time consuming and pretty inexpensive.
REFINISHING: This is something I simply do not do unless you're a good friend (I detest refinishing work), though I often do spot-refinishing on things like bridges that were originally sprayed. I can also do simple "speed neck" work and the like, no problem.
OTHER REPAIRS: What, there's more? We'll have to talk...
OTHER REPAIRS: What, there's more? We'll have to talk...
